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If you run into issues during integration or have questions about the platform, here is how to get help.

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Contact

Reach out through your dedicated partner channel. If you don’t have one yet, contact the Gauntlet partnerships team directly.
The partnerships team typically responds within 1-2 business days. For urgent production issues, note the urgency in your message.

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What to include

When reaching out for help, include the following so the team can assist you efficiently:
  • Organization name — the name associated with your API access
  • API key ID — the first 8 characters of your API key
  • Error messages — full error response bodies, including request_id if present
  • Steps to reproduce — what you were doing when the issue occurred
  • Environment details — language, library versions, relevant code snippets

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Escalation

For active integrations, dedicated partner channels may be available. Reach out to the Gauntlet partnerships team to discuss escalation options for your organization. If you have an existing dedicated channel (e.g., Slack or Telegram), use that for faster response times on integration-specific questions.

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Documentation resources

If you have not already, check these sections of the docs before reaching out — your answer may already be covered:
  • Integrate — step-by-step guides for deposits, withdrawals, and data display
  • API Reference — endpoint details, request/response schemas, rate limits
  • Contracts — on-chain contract addresses, ABIs, and vault architecture
  • Auth & Credentials — token exchange, scopes, and security practices